Boston Neurobehavioral Associates

Citadel Healthcare Management (PVT) LTD. provides healthcare management services for practices across North America. Our dedicated team supports a wide range of medical administration tasks, working collaboratively across multiple disciplines.

Our mission is to offer employees meaningful opportunities to apply their expertise, grow in their careers, and contribute to the organization’s ongoing success.

We are committed to creating a workplace where employees feel valued, supported, and motivated. By fostering a collaborative and engaging environment, we ensure that every contribution is recognized and appreciated.

At Citadel, diversity and inclusion are at the heart of our culture. We welcome individuals from all backgrounds—regardless of gender, ethnicity, age, religion, lifestyle, or disability—and embrace the unique perspectives and experiences they bring. Through teamwork, innovation, and continuous professional development, we empower our employees to thrive and drive progress within the organization.

• Audit calls and emails to ensure accuracy, professionalism, and compliance with HIPAA guidelines..

• Identify errors, discrepancies, and compliance issues in both verbal and written communication.

• Provide constructive feedback and corrective actions to staff.

• Develop QA checklists and scoring systems for calls and emails.

• Prepare detailed QA reports and share findings with management.

• Conduct training sessions to improve communication standards.

• Track KPIs related to call handling, email response accuracy, and turnaround times

Salary

• Competitive Salary